Customer Service

1.  Installation and debugging

After the machine arrives at the customer’s company, the professional debugging technicians arranged by our company will arrive within the agreed time to install and debug the equipment. We provide complete equipment diagram, electrical schematic diagram and electrical wiring diagram for free.

 

2. Technical Training and Transfer

After the installation and debugging on the equipment, the professional technicians will provide training for about one week or so, which refers to the standard operation procedures, on your operation technicians to help them understand the equipment functions, precautions and the way of maintenance.

3. File

We will provide the Equipment Operation Guide and Maintenance Manual.

4. Periodical Inspection

We provide lifetime service and a year’s free service for each equipment. During this period of time, the technical service department will be on the tour technology service one time or two times a year. After the warranty period, check the operation status of the equipment regularly every six months, and timely adopt the customer feedback to use the information and opinions.

5. Emergency Repair Service

We guarantee that the technician of our company will reach the work site at the appointed time to debug at once.

6. Service Pars and Specialized Materials Supply

We guarantee that the each part of the machine and specialized materials are original. The parts due to non-human damages can be replaced for free within a year’s warranty period(except the quick-wear parts). After the warranty period, we will be responsible for lifetime maintenance. If the damaged parts should be replaced, we will charge component cost only. Parts and specialized materials which are damaged artificially will also be charged component cost within a year’s warranty period.

7. Exclusive Service

a.  Full time telephone/video consulting service.

 b. Yubang company guarantees that the professionals will respond to the customers requests in a short time,arrive at the work site in time and debug with lower cost.

 c. Yubang provide flexible technical support and annual manintenance plan for customer different demands.

 d. Any special request for our packaing line or equipment, please feel free to contac us anytime and anywhere.

 

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ADD:Xisanhuan St. Shijiazhuang, Hebei China

TEL:+86-186-3309-7612